our fully managed services

For decades, we have been working with businesses in the Quad Cities to help them grow using technology to its fullest potential. When we work with customers without an IT department, we provide a turnkey suite of solutions across user support, cybersecurity, managing your networks and servers, and IT strategy and compliance.

35% Higher

The percentage of revenue growth achieved by high-performing IT organizations.

Source: McKinsey & Co, 2025

collaborating with customers when they don't have an IT department

FEATURES

PRO+

PREMIUM+

24x7 Security Monitoring to Help Stop Cyber Threats

✔

✔

Ransomware, Malware, and Suspicious Activity Protection

✔

✔

Microsoft 365 Account and Cloud Activity Protection

✔

✔

Phishing Email, Malicious Link, and Attachment Protection

✔

✔

Blocks Bad Websites and Tracks Risky Web Activity

✔

✔

Helps Stop Fake Emails from Your Company Domain

✔

✔

Reduces Admin Rights to Prevent Security Incidents

✔

✔

Employee Security Training and Phishing Tests

✔

✔

Microsoft 365 Email and File Backup Protection

✔

✔

Cyber Warranty Benefits for Covered Security Incidents

✔

✔

Unlimited Remote Help Desk for Covered Users

✔

✔

Remote Support for Computers, Laptops and User Devices

✔

✔

Microsoft 365 Help for Email, Teams, OneDrive, and Office

✔

✔

Help with Passwords, Login Issues, and Account Access

✔

✔

User Onboarding, Offboarding, and Software Support

✔

✔

Support for Printers, Scanners, Meetings, and Common Devices

✔

✔

New Computer Setup and Standard Device Configuration

✔

✔

Network Device Visibility, Inventory, and Mapping

✔

✔

24x7 Network Monitoring, Alerts, and Connectivity Tracking

✔

✔

Microsoft 365 Tenant and Cloud Administration Support

✔

✔

Asset, Warranty, and Hardware Refresh Planning

✔

✔

Account Management and Service Experience Reviews

✔

✔

Hardware Planning, Quoting, and Purchasing Coordination

✔

✔

Quarterly Technology Planning, Budgeting, and Roadmap Reviews

✔

✔

Employee Password Manager and Secure Password Sharing

✔

✔

User Verification Before Password Resets and Sensitive Requests

✔

✔

Training Portal for Microsoft 365, Security, and Policies

✔

✔

Unlimited On-Site Visits for Covered Desktop Issues

✔

✔

On-Site Infrastructure Support For Covered IT Needs

✔

✔

Stronger Email And Cloud Security With DLP And Encryption

✖

✔

Zero Trust Access To Protected Business Applications

✖

✔

Blocks Attacker Tools And Risky Administrative Activity

✖

✔

Advanced Network Management, Configuration, And Risk Reduction

✖

✔

24x7 Server Monitoring, Patching, And Backup Recovery

✖

✔

Executive vCIO Leadership And Technology Governance

✖

✔

A "stack" of solutions to help your business move forward, delivered as comprehensive bundles of our solutions for end-to-end IT management.

FEATURES PRO+ PREMIUM+
24x7 Security Monitoring To Help Stop Cyber Threats ✔ ✔
Ransomware, Malware, And Suspicious Activity Protection ✔ ✔
Microsoft 365 Account And Cloud Activity Protection ✔ ✔
Phishing Email, Malicious Link, And Attachment Protection ✔ ✔
Blocks Bad Websites And Tracks Risky Web Activity ✔ ✔
Helps Stop Fake Emails From Your Company Domain ✔ ✔
Reduces Admin Rights To Prevent Security Incidents ✔ ✔
Employee Security Training And Phishing Tests ✔ ✔
Microsoft 365 Email And File Backup Protection ✔ ✔
Cyber Warranty Benefits For Covered Security Incidents ✔ ✔
Unlimited Remote Help Desk For Covered Users ✔ ✔
Remote Support For Computers, Laptops, And User Devices ✔ ✔
Microsoft 365 Help For Email, Teams, OneDrive, And Office ✔ ✔
Help With Passwords, Login Issues, And Account Access ✔ ✔
User Onboarding, Offboarding, And Software Support ✔ ✔
Support For Printers, Scanners, Meetings, And Common Devices ✔ ✔
New Computer Setup And Standard Device Configuration ✔ ✔
Network Device Visibility, Inventory, And Mapping ✔ ✔
24x7 Network Monitoring, Alerts, And Connectivity Tracking ✔ ✔
Microsoft 365 Tenant And Cloud Administration Support ✔ ✔
Asset, Warranty, And Hardware Refresh Planning ✔ ✔
Account Management And Service Experience Reviews ✔ ✔
Hardware Planning, Quoting, And Purchasing Coordination ✔ ✔
Quarterly Technology Planning, Budgeting, And Roadmap Reviews ✔ ✔
Employee Password Manager And Secure Password Sharing ✔ ✔
User Verification Before Password Resets And Sensitive Requests ✔ ✔
Training Portal For Microsoft 365, Security, And Policies ✔ ✔
Unlimited On-Site Visits For Covered Desktop Issues ✔ ✔
On-Site Infrastructure Support For Covered IT Needs ✔ ✔
Stronger Email And Cloud Security With DLP And Encryption ✔
Zero Trust Access To Protected Business Applications ✔
Blocks Attacker Tools And Risky Administrative Activity ✔
Advanced Network Management, Configuration, And Risk Reduction ✔
24x7 Server Monitoring, Patching, And Backup Recovery ✔
Executive vCIO Leadership And Technology Governance ✔

working with You

When working with clients without an IT department, we begin our collaboration in one of two ways.

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i need BUDGET help.

Your boss won't give you more $ for sorely needed IT improvements. Our strategy team, can help you assess your current state and provide you a solid business case to get those IT investments rolling quickly in budget-friendly way.

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i NEED STRATEGIC HELP.

Whether it's managing towards a compliance framework, assessing your cyber risk or another IT challenge, we have a gap analysis or assessment path that can get to the bottom of the challenge and provide a strategic roadmap for improvement.

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I'm not sure what i need.

Not sure what you need? Let's chat or meet to discuss your goals and discover how we can help.

why sedona it services

Sedona IT Services, a Sedona Technologies' brand, provides Quad Cities Area businesses with best-of-breed managed IT services. From strategy and security to infrastructure and support, our services help you manage IT effectively in today's complex environment. For decades, we have collaborated with leading businesses across the QCA to deliver unprecedented IT services and exceptional customer service.